Refund & Returns Policy

01 Scope of This Policy

This policy applies to purchases and services provided by Fixsofts, including, where applicable:

• Software and digital products
• Software licenses and subscriptions
• Website and application development
• IT support and technical services
• Consulting services
• Maintenance and support plans
• Custom software solutions
• Digital downloads
• Other products or services purchased directly from Fixsofts

02 Digital Products and Software

Due to the nature of digital products, software licenses, downloadable products, activation keys, and electronically delivered services, refunds may be limited once a product has been delivered, downloaded, activated, registered, or substantially used.

If a software product has a verified technical defect that prevents it from functioning substantially as described, customers should contact Fixsofts Support so that we can investigate and attempt to resolve the issue.

Where a technical issue cannot reasonably be resolved, Fixsofts may, where permitted by applicable law, provide a replacement, service credit, partial refund, or full refund.

03 Service Refunds

For professional services such as development, technical support, consulting, customization, or maintenance, refund eligibility may depend on the amount of work already completed.

If work has not yet started, a cancellation request may generally be considered for a refund, subject to any applicable agreement or cancellation terms.

Once work has commenced, any refund may be evaluated based on:

• Work already completed
• Resources and development time committed
• Third-party costs incurred
• Deliverables already provided
• The applicable service agreement or quotation
• The reason for the cancellation

Completed services are generally non-refundable unless otherwise agreed in writing or required by applicable law.

04 Subscription Cancellation

Customers may request cancellation of a recurring subscription before the next billing cycle.

Cancellation normally prevents future recurring charges but does not automatically create a refund for a current billing period that has already started.

Where applicable, unused prepaid periods may be considered for a refund depending on the subscription terms.

05 Duplicate or Accidental Purchases

If you accidentally purchase the same product or service more than once, please contact Fixsofts as soon as possible.

After verifying the transaction, Fixsofts may refund the duplicate transaction, provided the duplicate purchase has not already been substantially used or fulfilled.

06 Incorrect or Defective Product

If you receive an incorrect digital product, license, file, or service due to an error on our part, please contact Fixsofts promptly.

We may provide:

• The correct product or license
• A replacement
• A corrected file
• Service credit
• A refund where appropriate

We may request order information, screenshots, error messages, or other reasonable information to verify the issue.

07 Non-Refundable Situations

Refunds may generally not be available in circumstances including:

• Change of mind after digital delivery or activation
• Software that has already been activated or substantially used
• Services that have already been fully completed
• Custom development work already performed
• Downloaded digital products, where permitted by applicable law
• Failure to use a purchased product or service
• Customer-provided incorrect information
• Failure to meet disclosed system requirements
• Violation of Fixsofts' Terms and Conditions
• Third-party products or services that are non-refundable

Nothing in this policy is intended to remove or restrict any consumer rights that cannot legally be excluded.

08 Refund Request Process

To request a refund, please provide:

• Customer name
• Order or invoice number
• Email address used for purchase
• Product or service name
• Date of purchase
• Reason for the refund request
• Relevant screenshots or supporting information, where applicable

Our team may review the request and contact you if additional information is required.

09 Refund Review

Every refund request is reviewed based on the circumstances of the transaction and the applicable terms.

Approval of a refund request does not automatically establish eligibility for refunds on future purchases.

If a refund is approved, it will normally be issued using the original payment method where technically and legally possible.

10 Refund Processing Time

Once a refund has been approved, Fixsofts will initiate the refund within a reasonable processing period.

The time required for funds to appear in your account may depend on your payment provider, bank, credit-card company, or other financial institution.

Fixsofts is not responsible for delays caused by a payment processor or financial institution after the refund has been successfully initiated.

11 Chargebacks and Payment Disputes

Before initiating a payment dispute or chargeback, customers are encouraged to contact Fixsofts so that we can investigate and attempt to resolve the issue.

Unauthorized, fraudulent, or abusive payment disputes may be investigated and handled in accordance with applicable law and payment-provider procedures.

12 Changes to This Policy

Fixsofts may update or modify this Refund and Returns Policy from time to time to reflect changes in our services, business practices, payment methods, or applicable legal requirements.

The updated version will be published on this page with a revised "Last Updated" date.

13 Contact Us

If you have questions about this Refund and Returns Policy or would like to submit a refund request, please contact Fixsofts through the contact information provided on our website.