Refund, Returns & Cancellation Policy

At FixSofts.com, we are committed to delivering high-quality IT services and ensuring customer satisfaction. This policy outlines the conditions under which refunds and returns may be granted.

1. Overview

We provide IT services including software installation, technical support, website development, and troubleshooting. Due to the digital nature of our services, refunds are subject to specific conditions.

2. Eligibility for Refunds

• Service Not Delivered: Full refund if service is not provided within agreed time.
• Partial Delivery: Partial refund based on work completed.
• Technical Issues: Refund if problem cannot be resolved by our team.
• Duplicate Payment: Extra amount will be refunded.

3. Non-Refundable Services

• Fully delivered and approved services
• Custom development after work has started
• Domain, hosting, and third-party purchases
• Issues caused by client-side errors
• Emergency support services

4. Cancellation Policy

• Before Start: Full refund available
• After Start: Partial refund may apply
• After Completion: No refund

5. Return Policy

As we provide digital services, returns are not applicable once services or digital products are delivered or accessed. However, we will assist in resolving any issues.

6. Refund Request Process

7. Refund Processing Time

Approved refunds are processed within 7–10 business days to the original payment method.

8. Customer Responsibilities

• Provide accurate information
• Respond to communication promptly
• Review work before approval

9. Limitation of Liability

FixSofts.com is not responsible for indirect damages. Liability is limited to the amount paid for the service.

10. Policy Updates

We may update this policy at any time. Changes will be posted on this page.

11. Contact Us